Service Level Agreement (SLA)

1. Service Commitment

MedxSpace is committed to providing a reliable and secure platform for clinic management. We aim to maintain a 99.9% uptime for our core services, excluding scheduled maintenance.

2. Scheduled Maintenance

To ensure the system's security and performance, we occasionally perform scheduled maintenance. We will notify you at least 48 hours in advance of any planned downtime that may affect your operations.

3. Support Response Times

• Critical Issues (System Outage): Response within 1 hour, 24/7.
• High Priority (Core Feature Broken): Response within 4 hours during business hours.
• Standard Inquiries: Response within 24 hours.

4. Contacting Support

If you encounter issues covered under this SLA, please reach out to our dedicated support channels: